Get Support

Help Channels

The CUSPS Helpdesk is the central hub for submitting support requests, accessing help center resources, and reaching out via live chat in support of SPS courses and programs.

You can also get in touch with us directly by submitting a ticket. Common requests include securing a classroom or space for meetings/office hours, entering grades, or granting access to a student or teaching associate. Whatever your need, we want to help or put you in contact with the right person.

SPS Online Support

The Online Support team manages requests for online/hybrid students, faculty, and programs; provides technical support and troubleshooting for educational technologies; schedules remote webinar support for select online class sessions; oversees educational technology training and one-on-one online pedagogical consultations; and can help you find answers to other online program-related questions not listed here. Visit our Online Support overview for more information.

SPS Instructional Support

The Instructional Support team manages requests for classroom space and support, textbook orders, and course material printing; coordinates academic events; handles CPS updates; and can help you find answers to other program-related questions not listed here. Visit our Instructional Support resources for more information.

Canvas Support

If teachers or students need urgent help with Canvas specifically, they can reach out to Canvas Support via phone or live chat, or search the Canvas guides. Canvas Tier 1 support is available 24 hours a day, 7 days a week.

24/7 Canvas Support for Teachers/Admins | Call Canvas: (833) 234-2575 | Live Chat with Canvas
24/7 Canvas Support for Students | Call Canvas: (844) 696-9803 | Live Chat with Canvas

Other CU Support Resources

CUIT - CUIT is the central IT unit for Columbia University. CUIT manages requests pertaining to UNI activation and management, email accounts, wireless access on campus, and more. 

CUIT Service Desk | 212-854-1919 | [email protected]

CTL - The Center for Teaching and Learning (CTL) partners with faculty, students, and colleagues across the University to support excellence and innovation in teaching and learning. The CTL is committed to advancing the culture of teaching and learning at Columbia through all of its programs, services, and resources. | 1-212-854-1692 | [email protected]