Before joining the SPS Instructional Support Team at Columbia University, Tracey spent five years working in the field of Supermarket Advertising. She started as a receptionist then quickly proved to be a valuable asset to the organization by working closely with clients as their first point of contact in the Design Department. Tracey developed a serious passion for customer service as she guided her clients through their next steps and collaborated with them via brainstorming activities in order to develop messaging that best represented their businesses. Her interpersonal skills, ability to communicate clearly, and her positive energy are just a few qualities that make her an excellent asset to the Instructional Support team. Tracey lives near Woodbury Commons with her husband, Frank and wonderful (and crusty) toddler, Liliana. She is also mom to two mischievous cats, Jackson and Penny. In her free time she tries to attend as many Yankees games as possible and enjoys movies, music, books and naps…not necessarily in that order.